FAQ
Everything you may want to know about Don Royal gemstones, craftsmanship, and bespoke creation.
Are your gemstones natural?
Yes. All gemstones used in Don Royal jewelry are 100% natural earth-mined stones.
We do not use lab-grown, synthetic, or glass-filled gemstones. Each stone is individually selected for its character, depth, and natural individuality.
Do your gemstones come with certificates?
Yes. Our gemstones are accompanied by certificates from internationally recognized gemological laboratories confirming authenticity and quality.
Each jewelry piece also includes a Don Royal Nordic Jewelry Report.
What metals do you use?
We primarily work with:
- 14k Gold
- 18k Gold
- 900 Platinum
Our white gold is alloyed with palladium, creating a durable, hypoallergenic metal with a bright and lasting tone.
Is your jewelry handmade?
Yes.
All Don Royal jewelry is fully handcrafted using traditional jewelry techniques.
We do not use mass-production methods or 3D printing. Each piece is individually created by experienced European jewelry masters.
Do you offer custom jewelry?
Yes.
We specialize in bespoke jewelry creation. Clients can work with us to design a completely unique piece using carefully selected gemstones and precious metals.
Are your materials ethically sourced?
Yes.
We work with trusted gemstone suppliers and certified specialists across the world. Our gemstones and metals are sourced responsibly and ethically.
We also use recycled precious metals when possible to reduce environmental impact.
How long does it take to create a piece?
Each Don Royal piece is handcrafted and created individually, therefore production time depends on the design, gemstone selection, and level of customization.
Most pieces are completed within 2–6 weeks.
When a client is searching for a particularly rare or specific gemstone, additional time may be required to source the perfect stone. In such cases we work closely with the client and provide a clear timeline before the creation process begins.
Do you ship internationally?
Yes.
We offer international insured shipping to ensure that each piece arrives safely.
Shipping times vary depending on destination.
Can jewelry be returned?
Due to the nature of fine jewelry and custom work, return policies may vary.
Please refer to our Refund Policy or contact us directly for assistance.
How can I contact you?
You can contact us via our Contact page or email.
We will be happy to assist you with any questions regarding gemstones, designs, or bespoke creations.
